Telephone System Problems

Telephone System – Please could our patients/carers advise reception staff of any issues they experience when calling in; the reception team will need to check some standard information with you such as the number you are calling from, the time of the call, where you were in the queue initially and where you were if you were cut off. We hope that, by working with patients in this way, we can identify the specific nature of the problem and have this resolved without further delay.

We would like to remind patients that calls are managed by a reception team away from the front desk to preserve confidentiality, though the 2 receptionists at the desk are able to pick up calls at exceptionally busy times. All administrative staff are also trained and tasked with picking up calls from their own departments during busy periods.