Practice Management

Practice Management

Mrs Chrystel Dooley –  Practice Manager
Chrystel joined the practice in March 2002 and over 30 years’ experience of working in general practice. She has been a Practice Manager since 1993, having previously worked as a Receptionist, Medical Secretary and PA. She successfully passed her Practice Management Diploma in 1992 and obtained a Masters Degree in Health & Social Care Management in 2010.

Mrs Angie Sellar – Deputy Practice Manager
Angie has a wealth of experience in health care having worked in the Locality Office and also at the CCG base in Chicksands in various administrative roles. She joined Bassett Road in July 2018 and has supported the practice working full-time in a variety of roles including finance, IT, staffing and working with our PPG. She was promoted to the role of Deputy Practice Manager in late 2020 having successfully passed her Certificate in General Practice Management. 

Reception

Jo Baker – Receptionist
Jane Butler – Receptionist
Ange Carmichael – Receptionist
Lany Cavalcanti – Receptionist
Nicky Coombes – Receptionist
Paul de Denis la Soie – Receptionist
Karen Dignum – Receptionist
Jackie Hodgson – Receptionist
Yvonne Hosking – Receptionist
Mary Kinnaird – Receptionist
Mary Moore – Receptionist
Tahira Moughal – Head of Department
Michele Payne – Receptionist 
Janet Speller – Receptionist
Sue White– Receptionist

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Secretaries

Bernie D’Arcy – Secretary
Janine Edwards – Secretarial Admin
Wendy Matthews – Head of Department
Paula Savage – Secretary
Sam Stiller – Secretary

Administration

Judy Ball – Administrator
Julie Bazin – Administrator
Orla Hinds – Administrator
Louise Jones – Administrator
Linda Leotta – Administrator
Maria McDonald – Head of Department
Jackie Murphy – Administrator
Jo Platt – Administrator

Accounts Staff

Ruth Stone – Head of Department
Sandie Rawlings – Accounts Assistant
Gemma Prime – Accounts Assistant

Dispensers

Karen Kirby – Dispenser
Sarah Lane – Dispenser
Michele Payne – Dispenser
Karen Quick – Dispenser
Kim Summers – Dispenser
Jenny Tuffnell – Trainee Dispenser