Practice Management

Mrs Chrystel Dooley –  Practice Manager
Chrystel joined the practice in March 2002 and has over 30 years’ experience of working in general practice. She has been a Practice Manager since 1993, having previously worked as a Receptionist, Medical Secretary and PA. She successfully passed her Practice Management Diploma in 1992 and a Masters Degree in Health & Social Care Management in 2010. 

Mrs Angie Sellar – Deputy Practice Manager
Angie has a wealth of experience in health care having worked in the Locality Office and at the then CCG in various administrative roles. She joined Bassett Road in July 2018 and has supported the practice in a variety of roles including finance, IT, staffing and working with our PPG. She was promoted to the role of Deputy Practice Manager in late 2020 having successfully passed her Certificate in General Practice Management.

Service Leads

Sam Denton – Clinical Service Lead
Karen Dignum – Non-Clinical Service Lead

Reception

Jo Baker – Receptionist
Jane Butler – Receptionist
Lany Cavalcanti – Team Lead
Nicky Coombes – Receptionist
Karen Dignum – Receptionist
Jackie Hodgson – Receptionist
Mary Kinnaird – Receptionist
Suneetha Kundurthi– Receptionist
Mary Moore – Receptionist
Tahira Moughal – Team Lead
Michele Payne – Receptionist 
Janet Speller – Receptionist
Sue White – Receptionist

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Secretaries

Bernie D’Arcy – Secretary
Janine Edwards – Secretarial Admin
Wendy Matthews – Team Lead
Paula Savage – Secretary
Sam Stiller – Secretary

Administration

Debbie Adams – Administrator
Judy Ball – Administrator
Julie Bazin – Administrator
Orla Hinds – Administrator
Louise Jones – Administrator
Linda Leotta – Administrator
Maria McDonald – Team Lead
Jackie Murphy – Administrator
Jo Platt – Administrator

Accounts Staff

Sandie Rawlings – Accounts Assistant
Gemma Prime – Accounts Assistant

Dispensers

Karen Kirby – Dispenser
Sarah Lane – Dispenser
Michele Payne – Dispenser
Karen Quick – Dispenser
Kim Summers – Dispenser
Paul de Denis la Soie – Team Lead