We have been trying to improve access to health care advice for our patients and have recently introduced some minor illness nursing sessions to complement our duty doctor sessions.
Each week day, one of our doctors takes the role of emergency duty doctor working in partnership, when available, with a nurse specialist from our minor illness team. They see patients who feel that they need to be seen on that particular day because their condition cannot wait until the next available routine appointment.
If you need to use this service, please tell the receptionist that you have an urgent problem and she will give you a time to come to see either the duty doctor or a minor illness nurse. We ask that you give the receptionist a rough idea of the problem so that the medical team can ensure severe emergencies are not left waiting. The receptionist cannot offer medical advice. In view of the fact that health is not predictable, we will only give approximate times for duty doctor and minor illness appointments and apologise if you have to wait due to the treatment of a critically ill patient.
The above system ensures that you get prompt access to a medical help. However, many problems can be dealt with over the telephone with a prescription, advice or an appointment in the near future, saving doctor and patient time in unnecessary trips to the surgery. Therefore, if you would prefer to have a phone call, please ask the receptionist and a nurse or doctor will phone you back at the end of their morning or afternoon surgery.
We are conscious of the increasing use of mobile ‘phones but, for a range of reasons, it is also very helpful to have a landline number whenever possible, whether this be a home or work number.