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Patient Rights & Responsibilities

As a patient, you can expect:

  • to be treated with courtesy and respect for your privacy and dignity.
  • to choose to have a relative or friend with you during consultations and examinations.  
  • staff to understand that you might be feeling anxious and vulnerable and that this may affect the way you behave.              
  • to be informed on arrival at an appointment if delays are occurring and to receive an explanation why.  
  • to take part in all decisions about your treatment and have the pros and cons of treatment, including any risks, side effects and alternative methods of treatment, fully explained.  
  • to receive an explanation and, where appropriate, an apology if things go wrong, and to complain if you are unhappy with the treatment you receive.
  • to receive treatment on the basis of your clinical need.  

As a patient, you have a responsibility:

  • to treat the staff who care for you with courtesy and respect at all times, and to extend this courtesy and respect to your fellow patients.
  • to give reasonable notice if you are unable to attend an appointment.
  • to inform the surgery at once of any change in contact address or telephone number.
  • to understand that there are pressures and limitations on health service resources and on those working within the service.
  • to let staff know if you have any allergies or sensitivities to medication or have any change in your health that could affect the treatment you receive.
  • to take any medicines as instructed and seek medical advice before stopping or changing treatment.
  • to consider the consequences of refusing treatment or not following medical advice and accept responsibility for your own actions.


 
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